The Customer has the right to terminate the purchase contract for any reason, with no further explanation or penalty, according to the following procedures.
The termination right is applied by sending a registered letter with advice of receipt – within 2 (days) working days after products are received:
E-MAIL: [email protected]
TEL- no. (+30) 6932 910021
Consumers are not entitled to apply this termination right for products made to measure or clearly customized, or – due to their nature – cannot be sent back, or risk deteriorating quickly.
The termination communication shall specify the intention to withdraw from purchase, and the product or products for which the termination right is applied, with the corresponding invoice in attachment.
In the case the termination is exercised through written communication, products shall be returned within 5 (five) working days from the date they are received, with the new shipment of products to the following address:
3, Zoodochou Pigis & Akadimias str
P.C. 10678 – Athens
CONDITIONS OF TERMINATION RIGHT
- the right is applied to single products purchased as a whole;
- returned products shall not be damaged, therefore should be packed and they must be returned in their original and complete package in all its parts (including the actual package and accessory documentation);
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- Shoes should be tried on a carpeted surface and kept in dust bags until the customer is certain that will keep them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted.
- shipment is under full Customer’s responsibility.
If the termination right has been properly applied, GIORGIO FATOURO will refund the amount already paid to the Customer, within 14 (fourteen) days after purchased goods have been received. The refunded amount shall exclude the costs for delivery of products.
The prices and promotional offers applied are those valid at the time of purchase.
In the case of a subsequent purchase of an exactly identical item in the same size, following a new and more advantageous promotion, GIORGIO FATOURO will not accept the return of the article with the higher price and will reimburse the amount paid for the item with the lower price, even if the period allowed for making a return request has not yet elapsed.